Manual
Agents dial each call themselves.
360 LYNX
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Forde Lab™
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Built in Framer
[ 360®—PLATFORMS ]
360 Lynx Dialer
The Dialer is a calling platform for teams that manage inbound and outbound campaigns, monitor agents, review call activity and measure performance.
Free demo with test balance[ 360®—DIALING MODES ]
Every way
your team calls
Manual, predictive and progressive dialing, plus inbound calls, for inbound and outbound campaigns.
Predictive
The system dials ahead so agents spend more time talking.
Progressive
The next call is placed as soon as an agent is ready.
Inbound
Receive calls and route them to the right agent.
[ 360®—FEATURES ]
Everything a
contact center needs
Recording & monitoring
- Call recording
- Live call monitoring
- Call history and playback
- Recording downloads
Agents & teams
- Live status: online, on a call, on break, available
- Monitor agents
- Review performance across teams
Contacts & campaigns
- Contact lists and lead organisation
- Bulk uploads from Excel / CSV
- Calling campaigns
Call routing
- IVR and call queues
- Call forwarding
- Transfers to agents, departments or supervisors
CRM
- Works with your existing CRM
- Calls and CRM records created or updated through your backend workflow
Numbers & reach
- International calling
- Local and toll-free numbers in different countries
- Rates vary by destination and route
[ 360®—REPORTING ]
Reports your
managers can use
Calls madeTalk timeMissed callsAvailabilityBreaksWrap-up timeOccupancyRelated activity
[ 360®—ROLE-BASED ACCESS ]
The right view
for every role
Administrators
Full control of the platform setup.
Managers
Oversight of teams, campaigns and performance.
Supervisors
Monitor agents and handle transfers.
Agents
Make and receive calls.
[ 360®—GOOD TO KNOW ]
How it
is delivered
- Use it on web, desktop or mobile, depending on your deployment.
- No VPN needed for the calling workflow.
- Voice calling only: SMS is not part of the Dialer.
- A demo with a small test calling balance lets you evaluate it.
- We customise it around your workflows and operating requirements.
- Security controls, languages, capacity and integrations are confirmed for each deployment.
[ 360®—BUSINESS VALUE ]
Organise your calling, keep visibility over agent performance and improve oversight of your contact-center operations.
[ 360®—PRICING ]
Simple
pricing
Prices in USD. Need a custom setup? Talk to us.
Calling rates
The per-minute rate depends on the country you call.
Per minuteby destination
- Manual, predictive & progressive dialing
- Recording, monitoring & reports
- Local & toll-free numbers
- A demo with a small test calling balance is available.
[ 360®—FAQ ]
Common
Questions
What clients ask us most about 360 Lynx Dialer.
Where can my team use it?
On web, desktop and mobile depending on your deployment, with no VPN needed for calling.
Which countries can we call?
International calling plus local and toll-free numbers in different countries.
Can it be customised?
Yes. We adapt the Dialer to your workflows and operating requirements.
Can I try it first?
Yes. A demo with a small test calling balance lets you evaluate the platform.
See the Dialer with a free test balance.
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